Return and refund policy

Most things bought here can be returned. Below: how long you have, what condition the item must come back in, who covers the return cost, and the refund timeline.

The return window

You have 10 days from delivery to raise a return. The deadline applies to telling us, not to the item physically arriving back.

Faulty, wrong or missing items

Contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. We review what you send and arrange a replacement or a refund where applicable. A claim is not refused solely because there is no video.

When the money comes back

After a returned item reaches us and passes the condition check, the refund is issued within 7 business days to the original payment method. For a COD order, the refund goes to bank or UPI details you provide. No restocking fee is charged.

Paid twice by mistake

Paid twice for the same order? After we confirm the duplicate transaction, the extra payment comes back within 5 business days. It is handled independently of any return.

Exclusions

Exclusions are limited. Personalised or made-to-specification items cannot come back. Neither can clearance stock that the product page marks non-returnable. And where the packaging is part of the product, an item returned without it cannot be accepted.

Condition of returned items

A returned fitting should be unused, back in its original packaging, and complete – every part and accessory that came with it. Include the order invoice from the parcel. If an item has been used, installed, altered or washed we cannot take it back, unless it was faulty when it arrived.

Swapping an item

Calvera Society does not offer a direct exchange. To get a different fitting, return the one you have under this policy and place a new order. Doing it that way means the replacement is not held up waiting for the return to arrive.

Who covers the return cost

Two cases, two answers. Changed your mind: you pay the return delivery. Our error – damaged, faulty, wrong or incomplete – and once confirmed, we cover or reimburse the return delivery cost.

Returning lighting

A fitting that has been wired in or installed cannot be returned as change of mind, so check dimensions and fitting type against your own wiring before installing. Glass that arrives broken is covered – photograph the parcel before unpacking further and contact [email protected] within 48 hours. Bulbs are returnable only unopened.

Warranty

We add no warranty of our own on top of what a product carries. A warranty stated on a product page applies per its terms; Calvera Society does not extend or replace it.

Sending an item back

Returns go to the business and order fulfilment address: M1, M2, M3, Shurud Tower, Shop 1, Lal Bahadur Shastri Marg, opp. Risk Care Hospital, Makhmali Talao, Thane, Maharashtra 400601, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.