Shipping policy
Calvera Society trades online only and does not run a customer-facing showroom. Where an address appears on this site it is the business and order fulfilment address, not a retail counter.
Everything ships out of Thane. The daily cut-off is 3:00 PM IST – orders in before it are as a rule picked and packed that same business day, orders after it go into the next day’s run. Business days exclude Sundays and public holidays.
Charges
Delivery is free on orders of ₹999 or more. Below that, a flat ₹49 applies to the whole order irrespective of how many items are in it. Whichever applies to you is displayed before you complete checkout.
COD orders
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Tracking
After the parcel leaves Thane, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Where orders go
Calvera Society ships within India only. There is no international delivery.
Delivery timeline
The estimate below splits into handling and transit rather than giving one lumped figure, so you can see where the days go.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
They are estimates, not guaranteed delivery dates – a courier delay or a local disruption changes the arithmetic.
Packing lighting
Glass shades, mosaic globes and stained glass lamps are the most fragile items we send. They are packed double-boxed with the inner carton suspended in fill, and we mark the outer carton accordingly. Bulbs travel in their own moulded packaging. Please open a lighting parcel carefully and keep the packaging until you have checked the item.
If something is wrong on arrival
If a parcel arrives damaged, or the contents are wrong or incomplete, contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes the check faster. The Return and refund policy describes what happens next.
Questions about a delivery: [email protected] or +91 9619953988. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST