Cancellation policy

Cancelling costs nothing. Up until the moment a parcel is handed to the courier, an order can be cancelled free of charge – no cancellation fee, no restocking fee.

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Calvera Society

Cancellation can also come from our end – unavailable stock, an unservicable address, a mispriced listing. If that happens we write to you and refund the full amount within 5-7 business days.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 9619953988 during customer service hours. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Timing

Timing counts. The daily cut-off is 3:00 PM IST; orders in before it are as a rule packed the same day, so a cancellation has the best chance if it arrives before then. After a parcel leaves Thane cancellation is no longer possible and it turns into a return under the Return and refund policy.

Fragile items

Lamps are packed individually and to order, so a cancellation is easiest before the packing stage. After a glass item is boxed, the order is as a rule already with the courier.

Repeated refusal of COD parcels

Repeated refusal of COD parcels can lead to prepayment being required on subsequent orders, after we have told you.

If the courier already has it

After a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it comes back to us and is refunded, or accept it and return it under the Return and refund policy.

Orders cancelled for non-payment

An unpaid order that has not completed at checkout is cancelled automatically. Nothing has been taken and there is nothing to refund.