Contact Calvera Society

One inbox, one phone line, answered by the people who pack the orders. Email is answered within one business day.

This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.

What to send us

• About an existing order: your Order ID and the order email you used. With those two we can find anything.
• Damaged, wrong or incomplete parcel: Order ID plus photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video helps and is strongly recommended.
• Return request: Order ID and which fitting you want to return, within 10 days of delivery.
• Cancellation: Order ID, as early as you can – free of charge at any point before dispatch.
• Before you buy: tell us what you need it for and we can help you compare it with the specifications listed on the product page.
• Privacy request or complaint: [email protected] with your Order ID – see the Privacy policy.

Before you buy a light

Tell us the fitting you already have – base type, whether it is switched at the wall, and whether it is hardwired or plug-in – and we can help you compare it with what the product page confirms. We cannot confirm compatibility with wiring we have not seen.

What we can and cannot do

Worth setting expectations. Things we can do: trace a parcel, set up a return, fix an address before dispatch, and tell you exactly what is confirmed about a fitting. Things we cannot: guarantee a delivery date, or confirm a specification the product page does not carry.

Tracking an order yourself

Use the Track your order page with your Order ID and order email. The courier tracking number is separate and arrives by email once the parcel leaves Thane.

Response times

Email is answered within one business day. A message sent on a Sunday or a public holiday is answered on the next business day. There is no overnight queue.

Phone

The phone line is answered during the hours shown above. Outside those hours email is faster, because a missed call has no Order ID attached to it and takes longer to trace.