Track your order

Your Order ID plus the order email used at checkout will bring up where the order currently stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

  • Your Order ID is issued by Calvera Society and appears on the order confirmation email. Use it on this page and in any message to us.
  • The tracking number is issued by the courier once the parcel leaves Thane. It is emailed to you and used on the courier own website.

When tracking updates

Nothing moves on the courier network during the 1-2 business days of handling – that is normal and not a problem. After dispatched, the estimate is 4-7 business days to metro cities, 7-11 elsewhere in India. Estimates, not guarantees.

Fragile parcels

Glass shades and mosaic lamps are double-boxed and sometimes handled as fragile freight, which can add a day to the courier leg. That is normal and not a sign of a problem.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 9619953988 · Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Delivery attempted while you were out

Couriers as a rule re-attempt the next working day. If the tracking shows a failed attempt, the courier will as a rule hold the parcel locally – contact them with the tracking number, or write to us and we will chase it.